Draft policy — awaiting business owner and, where appropriate, legal review before launch. Project-specific terms must be confirmed in your written quotation or agreement.
Requesting a review
Contact [email protected] or +91 9780001440 with your quotation or invoice reference, payment reference and reason for the request. Do not send card credentials, CVVs or UPI PINs.
How a request is assessed
Custom services are assessed against the accepted scope, work completed, deliverables provided, third-party costs already incurred and applicable obligations. Eligibility and any amount must be reviewed against the written agreement; a refund is not automatically guaranteed or automatically excluded.
Duplicate or incorrect payments
Report a suspected duplicate charge, incorrect amount or payment without an associated order promptly. We will verify our records and the provider status before determining the appropriate correction.
Approved refunds
Where a refund is approved, the method, amount and expected processing period will be communicated. Provider and bank processing times may vary. A submitted refund request is not a completed refund until the relevant records confirm it.
Owner review before launch
The owner must approve project-specific cancellation charges, refund conditions and processing commitments before accepting live payments. These draft terms do not override applicable customer rights.